Business Process Management
Business Process Management (BPM) focuses on improving operational performance by optimising a company's business processes – it is therefore also described as process management and/or process improvement. The BPM landscape consists of several streams, such as business process design, which sets out to define the ‘to-be’ situation and model process flow and activities to support the blueprint, and business process re-engineering (BPR), which re-designs the entire process cycle, commonly performed to reduce inefficiencies, complexity or inefficient legacy ways of working. Continuous improvement techniques aimed at systematically removing waste from processes, such as Lean, Six Sigma or Lean Six Sigma, form another major part of BPM projects, and although they originated and for long flourished in industrial sectors; such as automotive and manufacturing, lean principles nowadays are applied across industries, and expert consultants (or certified advisors) are frequently hired to facilitate such transitions.
Operations management is the administration of business practices to create the highest level of efficiency possible within an organization. It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. Operations management teams attempt to balance costs with revenue to achieve the highest net operating profit possible.
Operations management involves utilizing resources from staff, materials, equipment and technology. Operations managers acquire, develop and deliver goods to clients based on client needs and the abilities of the company.
Operations management handles various strategic issues, including determining the size of manufacturing plants and project management methods and implementing the structure of information technology networks.
Research & Development
Research & Development is widely linked to innovation both in the corporate and government world or the public and private sectors. It allows a company to stay on top of its competition.
Without Research & Development, a company may not survive on its own and may have to rely on other ways to innovate such as engaging in mergers and acquisitions (M&A) or partnerships. Through this, companies can design new products and improve their existing offerings.
It is separate from most operational activities performed by a corporation. The research and/or development is typically not performed with the expectation of immediate profit. Instead, it is expected to contribute to the long-term profitability of a company.
This may lead to patents, copyrights, and trademarks as discoveries are made and products created.
Companies that set up and employ entire R&D departments commit substantial capital to the effort. They must estimate the risk-adjusted return on their Research & Development expenditures—which inevitably involves risk of capital—because there is no immediate payoff, and the return on investment (ROI) is uncertain.
As more money is invested in R&D, the level of capital risk increases. Other companies may choose to outsource their R&D for a variety of reasons including size and cost.
Sales & Marketing
The right marketing strategy can change an organisations trajectory. Marketing strategy research, analytics, and small business consulting services can help startup businesses and established organisations move forward with gaining market share, growth, and profitability. Our Small Business Marketing Consultant combines seasoned experience with innovative tools to identify the largest opportunities to grow client’s businesses.
The terms marketing plan and marketing strategy are often used interchangeably because a marketing plan is developed based on an overarching strategic framework. In some cases, the strategy and the plan may be incorporated into one document, particularly for smaller companies that may only run one or two major campaigns in a year. The plan outlines marketing activities on a monthly, quarterly, or annual basis while the marketing strategy outlines the overall value proposition.
SNMushini Consultants take a closer look at where the organisation has been–what’s working and what isn’t; where the brand or business is keeping pace with changes in the marketplace and where it isn’t. With the amount of data available these days and so many things changing, it’s hard to determine which path will lead to the biggest growth opportunities, how to prioritise action steps, and how to remove the barriers to developing and executing marketing strategies.
Sourcing & Procurement
The Sourcing & Procurement segment of operations management looks at all procurement activities aimed at finding, evaluating and engaging suppliers for acquiring goods and services. Consultants can, for instance, support with improving the sourcing cost and process of raw materials or product/service components, enhance contracting terms & conditions with manufacturers/suppliers and manage interaction with suppliers (including outsourced contracts), also known as supplier relationship management. Key offerings include conducting a spend analysis in order to find synergies, improving both the direct as well as indirect procurement operations and supporting clients with transitioning to a greener procurement portfolio.
Procurement and procurement processes can require a substantial portion of a company’s resources to manage. Procurement budgets typically provide managers with a specific value they can spend to procure the goods or services they need. The process of procurement is often a key part of a company's strategy because the ability to purchase certain materials or services can determine if operations will be profitable.
In many cases, procurement processes will be dictated by company standards often centralised by controls from the accounts payable division of accounting.
The procurement process includes the preparation and processing of a demand as well as the end receipt and approval of payment.
Comprehensively, this can involve purchase planning, standards, specifications determination, supplier research, selection, financing, price negotiation, and inventory control. As such, many large companies may require support from a few different areas of a company for successful procurement.
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Operations consulting, also referred to as operations management, is defined as advisory and/or implementation services that improve an organisation's value chain.
SNM Operations consulting projects create more effective client operations by advising on and supporting with the implementation of changes to the organisation, functional business processes, management systems, culture and other elements part of the value chain.